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Leadership - RightToLead.com
Discover How You Can Improve Your Value and Improve Your Career. Learn How Right to Lead can help you...RightToLead.com is designed to support your efforts in ongoing leadership development. Great leaders continuously learn.
Leadership Membership
RightToLead.com is designed to support your efforts in ongoing leadership development. Great leaders continuously learn. They seek out information and solutions for several reasons. We offer tools for call center management, goal setting, performance management, team building and motivation.
Leadership Books - Executive Book Summaries
Learn the leadership strategies to make it to the top of the leadership pyramid.
RightToLead.com - Leadership
RightToLead.com is designed to support your efforts in ongoing leadership development. Great leaders continuously learn. They seek out information and solutions for several reasons. We offer tools for call center management, goal setting, performance management, team building and motivation.
Leadership Resources
This page contains articles and helpful resources full of useful information to you as a leader. Share them with your team members and fellow leaders to spark conversation. Perfect for call center management and leadership training and leadership development.
- Popular Articles
  This is a directory or outstanding and popular articles on many leadership areas of expertise.
  - Qualities of a Great Manager
    I think the face of business has entered an era of global mobility and flexibility. To be a successful manager in today’s business world you have to be able to shift gears and cope with change effectively. You have to be able to make decisions without knowing all of the details or be able to see the big picture. Today’s managers have to be able to function in an atmosphere of ambiguity in order to be successful.
  - The power of Ask
    The traditional managerial role within the Call Center may point to the reason behind this lack of asking employees for their feedback. Typically, it is the manager’s responsibility to answer questions. Employees ask the manager how to handle a customer, where to locate information, and the interpretation of policy. For the manager who is used to providing the answers, asking questions of others is a seldom-used skill.
  - The Leadership Theory of Donald Trump
    Donald Trump is a real-estate mogul who represents true New York City hustle. He has been known as vicious, cutthroat, and has a no mercy attitude towards his competitors. He is tough, crass, and could really care less what people think of him.
  - Accountability
    Accountability and a basic fundamental understanding of Performance Management serve as two of the most power tools a Call Center manager has at his/her disposal. Specifically, accountability when used properly with practical down to earth communication can change the way a group performs and takes responsibility for their performance.
  - Building Effective Workteams
    How can you turn your functioning work group into a dynamic, cohesive team who communicates well, meets performance goals on time, and completes tasks efficiently? You might think it's a pipe dream that requires more time and energy than it is worth, after all, the work in your department IS getting done.
  - How PRIDE Teams Changed Our Performance
    Several years ago I took an assignment as a Manager in an outsourcing Call Center. Shortly after I started it became clear that several areas within the department needed improvement; absenteeism was high (19%), call takers lacked the enthusiasm about the programs to deliver quality customer service and seemed unconnected to the goals and metrics.
  - Improving Attendance
    Of all Call Center performance metrics, the easiest one to improve is attendance. Unfortunately, it is also the one that can do the most harm to customer satisfaction, department morale, and can cost the company a lot of money. There are three basic steps to improving attendance in any Call Center environment.
  - Improving Quality Through Coaching
    What do these companies have in common? They are all known for their quality. Merriam-Webster defines quality as a degree or grade of excellence and an inherent or distinguishing characteristic or trait.
  - One Minute Feedback
    Like team leaders in any industry, Call Center managers must accomplish countless tasks in a given day. From presiding over call allocations and reading and responding to e-mails, to responding to supervisors’ requests, reviewing resumes and setting up interviews and meetings, it’s a wonder that they are able to walk the Call Center floor to oversee regular operations. This makes delivering one-minute feedback crucial to a manager’s skill set.
  - Partnering for Performance
    Merriam-Webster states that a boss is someone who exercises control or supervision; someone who dictates policies. A leader is someone who guides or directs operations, activities, or performance; someone who goes at the head or goes first.
  - Creating SMART Goals
    Goals need to be designed to facilitate producing results. Effective goals have several characteristics. These characteristics are summarized by the acronym S.M.A.R.T.
  - Theodore Roosevelt- The Original Rough Rider
    Theodore Roosevelt was one of the most remarkable men in the history of the world. As a boy, he wanted the boldness of his father, as a child he wanted to be a naturalist, as a teenager he wanted to get into politics, in politics he wanted power, and once in power he would change the world forever.
  - Time Management and the to do list
    I recently did a web search on time management and received 50,500,000 hits. In reality probably only two to three hundred of them were really about time management, but the prevalence of such sites indicates how important the concept is to all of us.
  - What are your Best Practices?
    These studies can be defined as inquiries into the skills and methods of your high performers to recognize their achievements, document their methods and skills and then share this information with team members to improve overall performance. The responses generated from your study may hold the solutions to a variety of team challenges in the Call Center . As a team leader, you can approach these studies by conducting short, one-on-one interviews, focus groups, or surveys.
  - What do trainers do when they are not training?
    In the new corporate environments where everyone wears more than one hat, trainers are often responsible for a myriad of duties beyond just facilitating new training classes. Their job is often that of Maintenance, IT Guru, Subject Matter Expert, Coach, Instructional designer and Copy clerk. There is an incredible amount of work that has to happen for a training event to occur. Let’s look a little closer at the process.
  - Workplace Character Profiles via Star Trek Voyager
    What really matters are the lessons in management, teamwork, ethics, problem solving, decision making, and relationships that we can gain from this show. While its main goal was to entertain, Voyager proves to be a useful, though unorthodox, resource for any Call Center team member and or leader.
  - Sun Tzu- The Art of War
    The Art of War is an ancient Chinese text on strategy and warfare written by a Sun Wu, a brilliant military general more than two thousand years ago. It is considered one of the oldest attempts at analyzing and documenting the specific components of strategic warfare, with wisdom that is as applicable today as it was thousands of years ago.
  - Pure Discipline
    General George S. Patton was born on November 11, 1885 on his fathers ranch and vineyard in Los Angeles County over what is today the city of Pasadena and much of the UCLA campus. Early in life he was small and weak, but raw determination and drive built up body day-by-day, piece-by-piece.
  - Rotten to the Core: The Story of our best and brightest and how they were ruined
    The objective of an incentive is to incite action within an organization using a device or mechanism that that allows the rewarding or recognition of desirable behaviors. This can be accomplished by offering preferential treatment, money, privileges, promotions, verbal praise, or complements. Understanding that, I suggest that the answer to the above is yes, yes, and yes.
  - Fighting the Gravitational Pull of Positional Leadership
    Many people enter the leadership world through a position and a title, but we must understand that just owning a title doesn’t make you a leader. Being a leader is about influence.
- Leadership Articles
  - Leadership: Do You Lead or Push
    Excellent article on effective leadership and the use of your authority to achieve the team's desired goal. Often new leaders don't understand the difference between leading and forcing. This helps explain the benefit of leading.
  - Leading by Example
    Understanding the importance of your actions can determine your level of success as a leader. People and employees follow leaders that walk the talk. Learn More about effective leadership
  - Elegance Marks of a Great Leader
    Do you understand what it takes to be an elegant leader? In this leadership article you'll learn what it takes to rise above.
  - Leadership Secrets of Outstanding African American Women
    Outstanding example of leadership by an African American woman. We can learn from her adversity and respect her achievements.
  - New Approach to Leadership
    Leadership is only successful if it can be developed at all levels with in your organization. Once this leadership engine is in place the organization has a much better chance of thriving.
  - Leadership - Instinctive or Learned
    Leadership development is key. SOme people are orn with skills that help them in leadership such as being a good communicator, listener, etc. But the great ones are developed.
  - If The Leader is Servant, What Does That Make The Followers?
    Another great example how the leader, if not properly developed and missing some critical skills can ruin the employees. Leading by example is powerful if done correctly!
- Management
  - Improving Productivity with a Management Dashboard
    Management of small and big corporations alike is always pressed for time. There never seems to be enough time to sufficiently examine all the information relayed to them and make informed decisions based off that information.
  - Project Management Training
    Project management is a very specialized and often complex task, and requires more training than the average programmer or executive might expect in very specific organizational tasks. To meet this demand, professional groups such as the Project Management Institute (PMI) were organized to set standards for the training of project managers.
  - Business Management
    Business Management characterizes the process of leading and directing all or part of an organization, often a business, through the deployment and manipulation of resources (human, financial, material, intellectual or intangible). Early twentieth-century business management writer Mary Parker Follett defined management as 'the art of getting things done through other people.'
  - Management Online Schools
    Online Management Schools provide studies that will give the tools needed for competing in the global market and keeping abreast of the latest technology in today's business world. Online Management studies have become more and more important in today's competitive environment, and Management skills are more and more lucrative, as well. Students can study Online Management to earn a Bachelor of Science in Management entirely through online sources.
  - The Functions Of Effective Management
    You may have used the word 'management' thousands of times at personal level in the context of leading a hassle-free life. Today this term is used at commercial level too. It has entered all spheres of human life and its popularity has reached an unavoidable stage.
  - Get Your Feet Wet With Time Management!
    Since the early days of the cyberspace, finding hints on time management got much simpler. Do you recall the time as you had to look into a dictionary if you wanted to find anything appropriate to time management? I bet I hit the nail on the head, right? Now the Internet gets bigger and bigger with every hour, so there's a plethora of Information on time management available - you only need to know where to begin.
  - Performance Management Solutions
    Performance Management Works for Everyone Each person monitors, analyzes, and manages performance in line with your unique corporate objectives. Whether you start with one department or go full-enterprise, you'll enjoy the fastest time to market and lowest cost of ownership.
  - Finding A Great Change Management Consultant
    Change management consultants aren't too hard to find; if they perform properly, they work themselves out of every job! But when you're planning massive restructuring for your company, you want the best change management consultant you can locate.
  - Strategic Management
    Strategic management is a process, an approach to addressing the competitive challenges an organization faces.
  - Contract Management
    Contract Management covers all the activities that an entity engages in, while entering into a business transaction with one or more trading partners and fulfilling all the obligations of the terms and conditions agreed upon on the contract.
- Sales Performance
  - A Top Sales Speaker Tip for Sales Effectiveness
    A Sales Speaker advises you to ‘Run your Numbers’… don’t ‘Run After’ Sales Quota.
  - Disorganization Is Costing You Sales
    Clutter. Technology. Stuff. A full plate. Reports. Personal interests. Home life. Career. Relatives. Friends. Too little time. Too much to do. Meetings. The list goes on and on and on.
  - 7 Tops Tips to Increase Sales Force Training Results for Your Business in 2007
    Sales force training is important in today’s highly competitive market place. These 7 tips may help you may the 2007 bottom line even better than your 2006 business year.
  - High Probability Sales Training and Fifty Additional Sales Training Articles
    The two main reasons I hear for not providing more sales training are that it costs money and takes time. If managers spent as much time, energy, and money developing sales training programs as they do dealing with under performing sales people... The potential for high earnings combined with the opportunity for personal growth and sales training are yours when you provide sales training for your people. The benefits of sales training are very substantial to everyone.
  - Getting the Most Return from Your Sales Time Investment (ROI)
    How to maximize the return on your investment of time in your business. Why work for pennies when with the same effort you can work for dollars.. or lots of dollars? Learn how here.
  - Common Sales Do's And Don'ts
    The following concise list represents 40 critical sales ideas for your consideration that can contribute to your consistent and long-term success.
  - Using a Sales Process
    Sales is like anything else. If you really want to be good at it, you have to practice it. But, like in any sport, practice makes permanent. You need to practice the right things, or you will not succeed as well as you want to. In order to perform at your highest level, you must first learn the basics, and then from there climb to greater heights. How does this happen? Read on.
  - Sales Incentives, Do They Work?
    The pros and cons of incentives vs price in new home purchases in the greater Phoenix area. Who really pays for these? Are they worth it?
  - 7 Phrases You Can't Say in Sales
    Years ago, George Carlin listed seven words you can’t say on television. Then HBO came along, said all the words, and the world of television changed forever. Now, I know that even before you read the seven no-no phrases in sales, you might be tempted to think, oh, whatever these are they will eventually become acceptable, too.

Leadership Development
Effective leadership begins with understanding and utilizing the tools, resources and "Best Practices" from techniques that have been proven to deliver results. I strongly believe that it is not necessary to re-invent the wheel when an excellent solution is presented that has a proven track record.

Career Development
This page is designed to give you the resources and tools to find a better job or to improve your current standing at the organization you are currently with. One of the best resources for developing your interviewing skills, polishing your resume and cover letter is a site called: www.ResumeRedesign.com.

Personal Finance
Personal finance is an important aspect of leadership. If you can build wealth, increase your income and work towards credit repair. Make money and make an impact.

Credit Repair - Understanding The Basics
It's so easy to fall into debt these days and unfortunately many people don't know how to get out of it. By understanding the basics of what is needed in order to recover from any financial hardship, you are well on your way to strengthening your credit report.

Credit Repair, Doing it Yourself
It may not be so easy to repair bad credit, but there are steps you can take to make the whole process easier.

10 Step Credit Repair Guide
Step-by-step plan for clearing credit to finance real estate by a real estate investor who overcame credit issues.

6 Proven Wealth Building Strategies
Building wealth is as simple as saving a little bit here and a little bit there. You need not have great riches in order to accumulate wealth, but you need to have the drive, determination, and discipline to successfully increase your wealth. Let’s look at 6 proven wealth building strategies you can put into use.

The Cycle of Wealth Building
There are foundational principles that rule the cycle of wealth building whether you build your wealth on stock market, home loans, or any other type of real estate investment. Many who are new to wealth building are often not aware of, or not disciplined to follow the principles for building wealth. The formula for building wealth is straight forward 1) make more, 2) spend less, 3) start early and 4) manage the risks. The cycle of wealth building consists of phases of goal setting, planning and execution.

Ten Money Principles
“Money doesn’t grow on trees” my father said. And that was one of many inadequate teachings deposited into my mind about wealth. Well, it doesn’t fall out of the sky either but that did not explain how some people have it and some don’t. But this will explain it; Money is energy and wealth is accumulated energy.

12 Basic Stock Investing Rules Every Successful Investor Should Follow
There are many important things you need to know to trade and invest successfully in the stock market or any other market. Twelve of the most important and basic things that I can share with you are based on many years of trading experience.

Dollar-based Investing: Buying on Your Dollars
Stocks are rarely round in number. You don't often find that $20 stock out there. Instead, you find $3.26, $12.52 and $105.79. Stock prices don't usually stick to the whole dollar amounts.

How to Make the Most of Your Stocks
When it comes to the stock market, everyone will tell you that it is impossible to accurately predict the future. But there is one strategy that will help you to maximize your profits. It will help you survive the bad stocks in your portfolio.

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